Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Waltham Forest (21 015 032)

Category: Adult care services Date: 31-Jul-2022

Summary

The Council is failing to meet all Ms C’s eligible adult social care needs as an adult with a learning disability. This failure is negatively affecting Ms C’s relationship with her child and places a burden on her parents to provide constant support. The Council will apologise, make a symbolic payment, meet with the family, arrange appropriate support, and review its processes to improve future service.

Service improvements

consider any lessons learned about how to meet the needs of a parent with learning disabilities. The Council should review whether any changes are needed to relevant policies, staff guidance and staff training to reflect any lessons learned about sourcing bespoke provision and meeting needs that are not the generic ones they normally meet.

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