Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (22 002 751)

    Category: Housing Date: 13-Jun-2023

    Summary

    Mrs B says the Council delayed completing a homeless assessment, failed to follow through with appointments in her personal housing plan, gave her an incorrect banding on the housing register, failed to ensure her landlord addressed issues of mould in the property and delayed providing her with three-bedroom accommodation. The Council failed to carry out appointments in the personal housing plan and delayed providing Mrs B with temporary accommodation. A payment to Mrs B is satisfactory remedy. There is no evidence of fault in the remainder of the complaint.

    Service improvements

    The Council will send a reminder to officers dealing with homeless applicants to ensure they are aware of the need to:carry out the actions, including appointments, set out in personal housing plans; andensure applicants accepted as homeless and in priority need are provided with temporary accommodation when the Council has decided the current accommodation is unsuitable.

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