London Borough of Waltham Forest (24 021 260)

Statement Upheld Charging 27-May-2025

Summary: We will not investigate Ms X’s complaint about a charge for her late husband’s care. This is because the Council has now refunded the charge and apologised to Ms X. Further investigation by us would achieve nothing more.

London Borough of Waltham Forest (24 023 185)

Statement Upheld Charging 01-Jul-2025

Summary: We will not investigate this complaint about the way the Council dealt with an invoice it sent to Ms B for care charges. The Council has cancelled the charge and apologised to Ms B for its delay. An investigation by us would not lead to a different outcome or achieve more.

London Borough of Waltham Forest (24 022 533)

Statement Upheld Private housing 22-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. The Council has apologised and offered to pay him £100 for its delay in making a payment to his landlord and this is sufficient to remedy any injustice caused. There is insufficient evidence of fault in the way the Council considered whether to revoke his landlord’s licence to justify our involvement.

London Borough of Waltham Forest (25 011 220)

Statement Upheld Parking and other penalties 07-Jan-2026

Summary: We will not investigate this complaint about a Penalty Charge Notices because we are satisfied with the actions the Council has taken.

London Borough of Waltham Forest (25 015 252)

Statement Upheld Parking and other penalties 11-Feb-2026

Summary: We will not investigate this complaint about Penalty Charge Notices because we are satisfied with the offer the Council has already made to remedy the issue and it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and the London Tribunals if he wishes to challenge the validity of the enforcement of the charges.

London Borough of Waltham Forest (25 013 782)

Statement Upheld Special educational needs 18-Feb-2026

Summary: We will not investigate this complaint about delays in the Council’s Educational, Health and Care annual review process. The Council has provided an appropriate remedy for the injustice caused to the complainant and further investigation would not lead to a different outcome.

London Borough of Waltham Forest (24 023 015)

Statement Upheld Enforcement 20-Feb-2026

Summary: Ms X complained about errors in the Council’s consideration of her neighbour's planning applications dating back to 2014. We found no fault in the Council’s decision-making when considering enforcement action. There was fault when it failed to decide one of Ms X’s neighbour’s applications, but this did not cause Ms X significant injustice. There was also fault when the Council delayed responding to Ms X’s stage two complaint. Its earlier apology is sufficient remedy for the frustration caused.

London Borough of Waltham Forest (25 016 008)

Statement Upheld Homelessness 11-Mar-2026

Summary: We will not investigate Mr X’s complaint about being evicted from his temporary accommodation without notice. The Council accepted fault and offered an appropriate symbolic payment to remedy the injustice caused. Further investigation would not lead to a different outcome.