Case Ref: 19 001 625 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind: • Housing officers of the importance of passing on statutory review requests to the reviewing officer(s) as soon as possible. • All relevant officers about how the suitability of interim accommodation can still be informally reviewed by a housing officer, even though no statutory review right exists.
• The Council has agreed to revise the wording in its Section 184 letters, to provide a direct email or postal address for where to send suitability review requests, as opposed to a job title alone.

Case Ref: 18 019 607 Category: Housing Sub Category: Council house sales and leaseholders

• The Council will share the decision with its staff and remind them that letters should be dated accurately and it should follow its complaints process.

Case Ref: 18 015 880 Category: Other Categories Sub Category: Land

• The council will formulate new procedures to ensure similar fault does not occur in future; and inform the Ombudsman of the result.