The Council will remind staff members working in its youth clubs to ensure notes are kept of meetings with parents, particularly where follow-up actions are agreed.The Council will remind officers dealing with complaints of the need to ensure the timescales set out in the Council’s complaints procedure are adhered to and that complainants are kept up to date when any delays occur.The Council will introduce a formal behavioural policy or review the existing risk assessment to include behavioural issues, how they will be managed, the options available and the means of challenging any decisions to exclude children for a period of time. When that is introduced the Council should carry out a training session for those working with young people in its youth centres.The Council will introduce a process to ensure the needs of children with special educational needs who access the Council’s youth services are recorded and to ensure a record is made of any reasonable adjustments required.