Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (24 008 161)

    Category: Planning Date: 28-Oct-2025

    Summary

    Mr X complained the Council failed to properly allocate address numbering to a development and about how it dealt with his complaint. We have found delay and poor complaint handling causing Mr X frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to Mr X and take action to resolve the issue and avoid a recurrence.

    Service improvements

    The Council will review the street naming and numbering application and associated process to identify what changes are needed to avoid a repetition of the accepted issue on the ground at other new developments.The Council will consult with all affected residents about the options for the naming and/or numbering of the development (the consultation should follow the relevant best practice guidance and ensure all affected residents including those with disabilities are able to fully engage in the process). The Council will reach a decision about what, if any, action the Council proposes to take and advise residents accordingly. The Council should complete any changes within a reasonable time period.The Council should provide the Ombudsman with a copy of its Street Naming and Numbering Policy, its new Corporate Complaints Procedure and Reasonable Adjustment Policy once these policies have been approved

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