Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (22 003 470)

    Category: Planning Date: 15-Feb-2023

    Summary

    Mr X complained about the Council’s failure to take enforcement action to remove a structure built without planning permission. We have found the Council to be at fault because it failed to keep Mr X informed of progress being made to take enforcement action, despite its promise to do so. The Council has agreed to apologise and make a symbolic payment to acknowledge Mr X’s frustration. We also found fault because the Council took too long to determine a retrospective planning application. However, we cannot say the overall outcome would have been different had the correct procedures been followed because the decision to take enforcement action was discretionary.

    Service improvements

    The Council has agreed to remind relevant staff of the statutory time limits involved with planning applications and the need to keep affected parties informed when there are delays in both the planning and enforcement processes.

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