Remind staff to consider the Public Sector Equality Duty as part of the Council’s decision-making process.

Remind staff:•the Council’s website states parking in front of a dropped kerb for a footway is not allowed at any time•the London Councils Code of Practice on Civil Parking Enforcement says vehicles identified as persistent evaders that are not parked in a parking place, may be removed immediately after the issue of a Penalty Charge Notice•the Council’s complaints policy states officers should offer assistance to anyone who might have difficulties in writing their complaint, and that complaints can be submitted by webform, email, telephone or by letter•of the importance of keeping proper and appropriate records, including details of contacts from other professional bodiesShare this decision with Members and remind Members and Council staff of the Council’s duty to consider reasonable adjustments when people with disabilities request adjustments to enable them to access services.Remind Members of the need to include the resident’s consent in the initial contact when making a Member’s Enquiry.Review the Member’s Enquiry policy with regard to the Equality Act 2010 and Public Sector Equality Duty, to include details of how service users can request reasonable adjustments, and how the Council will consider these requests.