Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Tower Hamlets (23 003 555)

Category: Transport and highways Date: 22-Aug-2023

Summary

There was fault by the Council in its response to Ms X’s complaint and in the application process for a personalised parking bay. The Council failed to act in line with the Equality Act and this meant Ms X’s case was not considered properly or at all. The Council will apologise, send Ms X a paper application form, consider it on discretionary grounds and make changes to its website.

Service improvements

The Council will make changes to its website to clarify the discretionary criteria for a personalised parking bay.

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