Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (23 013 246)

    Category: Environment and regulation Date: 24-Apr-2024

    Summary

    Mr C complained the Council delayed providing him with a new recycling bin after his was stolen and he had to repeatedly chase it for responses about the matter. We find the Council was at fault as it delayed providing Mr C with a replacement recycling bin and it delayed responding to his communication about the matter. The Council has agreed to our recommendations to address the injustice caused by fault.

    Service improvements

    The Council will share the final decision with staff dealing with bin requests to highlight the need to properly communicate with service users and keep them informed of reasons for any delays.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings