Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (23 002 183)

    Category: Environment and regulation Date: 12-Dec-2023

    Summary

    Mrs D complained the Council had failed to collect her household waste on numerous occasions and to properly maintain streets in her area since May 2022. We found the Council had failed to adhere to its waste collection practices and its street cleaning in Mrs D’s area did not meet the standards the Council had set. The Council agreed to apologise to Mrs D, make payment to acknowledge the injustice this caused her, and review its services to make improvements.

    Service improvements

    The Council will review the adequacy of the Council’s waste collection and street cleaning services to ensure it delivers services in line with its published timescales and standards.The Council will review and approve the its Draft Waste Management Strategy 2018-2030 to enable staff and its residents to be able to rely on an approved Policy for its waste and street cleaning services.The Council will review why the its complaints procedure was not adhered to. It should also remind its Complaints Team to ensure it responds to the complaints it receives and does so within the timescales set out in its Complaints Policy.

  • London Borough of Tower Hamlets (22 014 062)

    Category: Environment and regulation Date: 24-Oct-2023

    Summary

    Miss C says the Council failed to properly investigate her concerns about noise nuisance, failed to respond to some of her communications, failed to consider the evidence she put in and forced her to put in a corporate complaint. The Council failed to record its view on whether noise recording equipment was appropriate, failed to respond to some of Miss C’s communications and failed to address some of the issues Miss C raised in her complaint. None of that affected the outcome. An apology and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will remind officers of the need to consider whether noise recording equipment should be installed where diary sheets show intermittent noise and make a note where officers decide this is not necessary.

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