Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (21 006 765)

    Category: Environment and regulation Date: 05-Apr-2022

    Summary

    Mr X complained the Council failed to follow its policy to collect contaminated recycling within 48 hours. Mr X also complained the Council’s definition of contaminated waste is too wide. The Ombudsman found fault with the Council. The Council agreed to the Ombudsman’s recommendation to create a policy for contaminated recycling waste, complete a period of monitoring of Mr X’s block of flats recycling collections, apologise to Mr X and pay him £150 for the frustration and inconvenience caused.

    Service improvements

    Create a formal policy for contaminated recycling waste identification and collection.

  • London Borough of Tower Hamlets (21 002 587)

    Category: Environment and regulation Date: 06-Mar-2023

    Summary

    The Council took too long to properly investigate Mr X’s reports of noise nuisance, fly tipping and planning breaches. It did not always properly engage with Mr X about evidence of fly tipping.

    Service improvements

    Share this decision with the relevant staff.

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