Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (23 021 071)

    Category: Education Date: 04-Dec-2024

    Summary

    Ms B complained about the provision of therapies and activity sessions in accordance with her son D’s Education, Health and Care Plan between September 2020 and July 2022. We found some fault. We consider the Council has offered an adequate remedy for the Occupational Therapy and Speech and Language Therapy but did not acknowledge the failure to provide the activity sessions. The Council has agreed to pay £1165 for the missed sessions and to improve its procedures for the future.

    Service improvements

    The Council has agreed to review its procedures for withdrawing a personal budget and ensure that clear notification is given to a service user when the Council intends to withdraw a personal budget with full substantiated reasons and a right of review or appeal.

  • London Borough of Tower Hamlets (23 018 779)

    Category: Education Date: 26-Feb-2025

    Summary

    Mrs X complained about the Council’s failure to provide support for her child’s special educational needs and its handling of the Education, Health and Care Plan process. We found the Council was at fault because it took too long to issue two amended plans. This created uncertainty for Mrs X. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It should also take action to improve it processes.

    Service improvements

    The Council will take action to ensure procedures are in place to ensure annual reviews are held at the correct time and amended EHC Plans are issued within 12 weeks from the date of the annual review.

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