London Borough of Tower Hamlets (22 012 077)

Category: Education Date: 13-Jun-2023

Summary

Miss X complained about delays throughout the Education, Health, Care Needs assessment process for her son, and the Council did not seek appropriate advice to inform the assessment of his needs. We found fault with the Council with significant delays, with poor communication, and some fault with what advice it obtained. This caused uncertainty, frustration and distress for Miss X and her son, and he missed out on extra support for his needs. The Council has agreed to our recommendations to remedy the injustice and to take action to prevent recurrence of fault.

Service improvements

London Borough of Tower Hamlets (22 001 023)

Category: Education Date: 25-Oct-2023

Summary

Miss X complains the Council has not dealt properly with her son Y’s education. The Council did not properly consider whether it needed to provide alternative education for Y. Miss X and Y suffered avoidable distress and uncertainty, were subject to unnecessary child protection proceedings and Y lost educational provision. The Council should apologise to Miss X and Y, pay Miss X £9,600 in respect of Y’s lost educational provision, pay Miss X £1,100 for avoidable distress and provide training to staff.

Service improvements