Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (25 014 908)

    Category: Benefits and tax Date: 18-Jun-2026

    Summary

    Miss X complains the Council have sent her backdated council tax bills for a period the Council had miscalculated as not being owed. Miss X says the matter has caused her distress and financial hardship. We have found fault in the Councils actions for incorrectly closing Miss X’s account and for delayed complaints handling. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and agree an affordable repayment agreement and complete a service improvement.

    Service improvements

    Advise the Ombudsman of what steps the Council can implement to ensure errors are not made when updating council tax accounts.

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