Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (21 013 391)

    Category: Benefits and tax Date: 26-Apr-2022

    Summary

    We will not investigate Mr X’s complaint the Council delayed paying housing benefit to which he was entitled. We are satisfied the Council has paid the benefit and it has agreed to pay Mr X £100 to remedy any injustice caused by the delay.

    Service improvements

    The Council did not agree to review its practice and improve and I have raised its poor response in the closure letter to the CX.

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