Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Tower Hamlets as a CSV file.

  • London Borough of Tower Hamlets (25 012 071)

    Category: Children's care services Date: 06-Jul-2026

    Summary

    The Council was at fault in its adjudication of Miss X’s complaint that followed a stage three Panel review as part of the statutory children’s complaints procedure. The Council’s fault caused Miss X and her family frustration and uncertainty and put Miss X to time and trouble. The Council should agree actions to remedy the injustice caused and to improve its service.

    Service improvements

    The Council was at fault in its adjudication that followed a stage three Panel review as part of the statutory children's complaints procedure. The Council has agreed to clarify to relevant staff that they are not empowered to challenge the stage three Panel’s findings.The Council has agreed to remind relevant staff that, where they propose to disagree with a stage three Panel’s recommendations, they should invite comment from all the Panel attendees and provide full reasoning for their decisionsThe Council has agreed to amend the template for the stage three adjudication letter to remove the line: “this adjudication will set out whether the council agrees with the findings and conclusions of the investigation”.

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