Service improvements

London Borough of Tower Hamlets

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Tower Hamlets (23 005 790)

    Category: Children's care services Date: 11-Mar-2024

    Summary

    Ms X complained the Council failed to follow statutory guidance and its own policies when it held an Initial Child Protection Conference regarding her child, Y. The Council was at fault for failing to provide Ms X with all the reports for the conference. There was also fault in the Council’s record keeping. The Council has already apologised for the faults, and this was sufficient to remedy any injustice caused.

    Service improvements

    The Council will remind child protection conference chairs of the pan-London guidance regarding quorate Child Protection Conferences.The Council will remind child protection conference chairs that, where a Child Protection Conference is not quorate, but the chair decides to proceed in any event, they should record their reasons.

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