Within two months of the final decision the Council should review how it responded to Ms C’s complaint and produce an action plan to ensure as far as possible complaints are dealt with promptly and properly.5. Within three months of the final decision the Council should produce a draft action plan to address the fault this investigation found. This should include a trigger during section 117 aftercare plan reviews to identify those people who are claiming benefits or paying privately for housing costs which the Council should be paying. The Council should include the ICB where appropriate when formulating the action plan. A final action plan should be produced within six months of the final decision.