The Council will review and amend any internal policy documents, which say people should not be allowed to view any temporary accommodation (as opposed to interim accommodation) properties in advance of accepting them.The Council will review and amend any internal policy documents it has about the checks that should take place to ensure properties are in a reasonable condition before being offered to tenants.The Council will also carry out a review, to establish what went wrong in this case inrespect of the complaint handling. It should provide the Ombudsman with a report setting out what action it will take to ensure complaints are dealt with properly.

The Council has agreed to remedy complaints from others affected by the delay making a main housing duty decision in line with our published guidance on remedies and the approach n this decision.The Council has agreed to remind relevant staff that the suitability of accommodation provided to homeless applicants must be kept under review and records kept showing decision making.The Council has agreed to remind relevant staff that the suitability of interim and temporary accommodation includes more than medical suitability and should consider all the relevant needs and circumstances of the applicantThe Council has agreed to provide a report to the Ombudsman showing the Council’s progress to address the backlog of cases waiting for a main housing duty decision, including the extent of the backlog. The Council will also share this decision and a copy of the report with the relevant cabinet member or scrutiny committee.

Provide guidance to staff regarding dealing with complaints about Blue Badge application processes properly through the corporate complaints process.Share a copy of this decision with staff in the relevant departments to consider the lessons that can be learned from this case.Provide an action plan showing how the Council will corporately record, assess, make decisions and deliver reasonable adjustments requested by its service users.Refer this decision, the action plan and the lessons learned outcomes to the relevant Cabinet Member and the Overview and Scrutiny Committee.

The Council has agreed to review its case management of adult social care cases to ensure that cases where no action or communication has taken place for more than three months, are picked up and dealt with appropriately.