London Borough of Tower Hamlets (19 006 122)

Report Upheld Other 19-Oct-2020

Summary: Mrs B complains that the Council was wrong to refuse her son, C, a personalised disabled parking bay. C has autism, severe behavioural difficulties, physical problems as a result of a birth defect which cause muscle weakness, and asthma. Although he has a Blue Badge, the family frequently have to park far from their home and have great difficulty transferring C between the car and their home. This can also be very distressing for C. Mrs B says that C needs a personalised disabled bay so that they can safely transfer him between his special needs pushchair and their car.

London Borough of Tower Hamlets (20 002 305)

Statement Upheld Safeguarding 05-Feb-2021

Summary: Mrs B complained about how the Council dealt with allegations of financial abuse by a carer employed by an agency providing homecare on its behalf, and about how the Council dealt with the complaint about that. We have found there was fault by the Council in these matters and that as a result Mrs B was caused unnecessary distress and time and trouble seeking to have matters resolved. The Council has agreed to take appropriate action to remedy this injustice.

London Borough of Tower Hamlets (19 020 804)

Statement Upheld Homelessness 11-Feb-2021

Summary: Miss B complains about the way the Council dealt with her homelessness application and her concerns about the suitability of the accommodation it provided. The Ombudsman has not found fault in the Council’s actions except some delay and procedural failings in the handling of Miss B’s homelessness application. We do not consider that this fault has caused injustice for which we would seek a personal remedy but have made recommendations as to the Council’s future practices, which the Council has agreed.