Service improvements

London Borough of Sutton

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Sutton as a CSV file.

  • London Borough of Sutton (22 001 159)

    Category: Housing Date: 20-Oct-2022

    Summary

    We found fault with the way the Council responded when Miss X approached it as homeless. There were delays throughout the process that caused Miss X distress and frustration. The Council agreed actions to remedy the injustice to Miss X.

    Service improvements

    Review its section 198 (referral to another Council) guidance to ensure it is clear about its process if there are delays or disagreements with the other Council. The learning from this complaint should be used to inform the review.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings