Service improvements

London Borough of Sutton

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Sutton (23 019 659)

Category: Children's care services Date: 22-Sep-2024

Summary

We found fault on Ms M’s complaint about the Council’s actions when her niece came to stay with her following police involvement which caused her upset and financial loss. It failed to explain to her this was a private family arrangement and what this meant. The agreed action remedies the injustice caused.

Service improvements

The Council agreed to ensure officers are reminded of the need to promptly clarify, and set out to involved parties, when a private family arrangement is in place and to give information about its implications.

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