Service improvements

London Borough of Sutton

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Sutton as a CSV file.

  • London Borough of Sutton (23 000 904)

    Category: Children's care services Date: 22-Jun-2023

    Summary

    We found fault with the Council for the delay in completing stage two of the statutory children’s complaint procedure. This fault caused Mr X injustice. The Council agreed to apologise, complete stage two of the complaint procedure, make a symbolic payment and consider service improvements to ensure it meets the statutory children’s complaints timescales.

    Service improvements

    The Council will review its processes for investigating complaints under the children's statutory complaints procedure to consider whether any service improvements are required to ensure it completes investigations within the statutory timescales. The Council should provide us with the evidence it has complied with the above actions.

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