Service improvements

London Borough of Sutton

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Sutton as a CSV file.

  • London Borough of Sutton (22 001 014)

    Category: Children's care services Date: 26-Oct-2022

    Summary

    Mrs X complained the Council failed to act on the agreed actions in a Children in Need plan put in place for her daughter, C. The Council has delayed carrying out the agreed actions in the plan and offered in response to the complaint. The Council should make payment to remedy the impact on Mrs X and C and make changes to its policies and procedures.

    Service improvements

    The Council has agreed to review its policy and procedure for review and closure of CIN plansThe council will remind staff of the importance of ensure CIN pls objectives had been met.The Council will also review the policy guidance on carers assessment to make sure there is clear information.

  • London Borough of Sutton (21 017 702)

    Category: Children's care services Date: 18-Aug-2022

    Summary

    Mr G complained the Council refused to respond to his complaint at the second stage of the Children Act complaints process and would not tell him the reasons for its decision. The Council has now agreed to resume the complaints process.

    Service improvements

    The Council will review its arrangements for Children Act complaint handling, and those of any agencies the Council uses to carry out investigations on its behalf, to ensure they comply with the law, regulations and statutory guidance.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings