Review the Council’s systems and practice to ensure it completes financial assessments and consider the 12-week property disregard requests (where applicable) in a timely manner.By training or other means remind relevant staff they must issue service users and/or their representatives with written record of the financial assessment outcome at an early stage which clearly sets out their assessed contributions towards their care and details of how the payments will be made.Remind relevant staff of the importance and need to issue care cost invoices to service users and/or representatives in a timely manner and as soon as practicable after they start receiving care.

The Council has agreed to consider introducing some form of systemised monitoring to ensure that when requests for an assessment are made, the Council makes a timely decision (ideally within four weeks) as to whether it will carry out an assessment, who will do it and the timeframe for doing it. The monitoring should continue to ensure the assessment is then completed in a timely manner.