Service improvements

London Borough of Richmond upon Thames

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Richmond upon Thames as a CSV file.

  • London Borough of Richmond upon Thames (25 006 459)

    Category: Housing Date: 01-Jun-2026

    Summary

    We found fault by the Council on Miss Y’s complaint about it failing to meet its duties under the homeless relief stage, deciding whether it owed her the main housing duty, and not contacting her for seven months. The agreed action remedies the injustice caused. There was no fault on her complaint about it failing to place her in suitable interim accommodation.

    Service improvements

    The Council agreed to review why she did not receive the support and help she should have from February 2024 and act to ensure this failure cannot be repeated on future cases.The Council agreed to review why a decision was not promptly made on her homelessness application and act to ensure this failure cannot be repeated on future cases.The Council agreed to review why there was no contact with her for seven months and act to ensure this failure cannot be repeated on future cases.

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