Service improvements

London Borough of Richmond upon Thames

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Richmond upon Thames as a CSV file.

  • London Borough of Richmond upon Thames (25 008 999)

    Category: Education Date: 02-Jun-2026

    Summary

    Mr X complained the Council failed to deliver specialist education to his daughter, Y. We have found fault because the Council did not have oversight of the provision in place and failed to organise psychoeducation specified in her Education, Health and Care Plan. This caused Mr X and Y avoidable distress and frustration. The Council has suggested a remedy for the lost provision and linked frustration. To remedy the injustice caused, the Council has agreed to apologise to Mr X and Y, make a payment to Mr X, organise appropriate provision and review some of its practices and procedures linked to oversight.

    Service improvements

    The Council will review its current practice and implement processes to check Section F provision in an Education, Health and Care Plan is being delivered for new and amended EHC Plans or when a change in education setting takes place. This will help to ensure it has appropriate oversight regarding its duty to ensure Section F provision is delivered.

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