Service improvements

London Borough of Richmond upon Thames

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Richmond upon Thames as a CSV file.

  • London Borough of Richmond upon Thames (20 005 950)

    Category: Education Date: 27-Sep-2021

    Summary

    We upheld Miss X’s complaint about the way the Council handled her daughter’s education, health and care plan. The Council failed to secure the provision in the plan, and delayed carrying out reviews and issuing amendments to the plan. As a result, Miss X’s daughter did not receive all the provision she was entitled to. To remedy the injustice caused, the Council agreed to apologise to Miss X and her daughter and make a payment to recognise the lost provision and the provision Miss X paid for.

    Service improvements

    The Council will share the final decision with all staff involved in the EHC process and highlight the findings at a team meeting, or equivalent.

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