Service improvements

London Borough of Richmond upon Thames

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Richmond upon Thames as a CSV file.

  • London Borough of Richmond upon Thames (22 016 884)

    Category: Children's care services Date: 20-Jul-2023

    Summary

    The Council was at fault for failing to arrange another placement for the young person, B, Mrs M fostered within the extended period of notice she gave. The Council left Mrs M and B in the lurch and was responsible for the chaotic end to the placement. This caused Mrs M considerable distress. The Council was wrong to only ‘partially uphold’ Mrs M’s complaint about the matter. This compounded her distress.

    Service improvements

    The Council will review its procedures for disrupted foster placements to include contingency plans in case the Council is unable to find a foster placement in time.

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