London Borough of Richmond upon Thames (21 006 652)

Category: Adult care services Date: 07-Dec-2022

Summary

Mrs B complains about the ICB’s funding of her disabled son F’s care. She says the ICB did not fund enough care hours, so the Council paid for extra overnight care which meant it would not increase the respite hours for her and her son. Mrs B says this had a negative impact on her and her husband’s mental health and they lost out financially. The organisations acted with fault as they did not assess F’s needs for care and support in a holistic and multi-agency way in line with relevant guidance. They also failed to communicate with each other effectively. This caused preventable distress and inconvenience to Mrs B. The organisations have agreed to apologise for the impact of these failings on Mrs B, pay Mrs B a financial remedy, and take action to improve their processes when assessing Children’s Continuing Care.

Service improvements