London Borough of Richmond upon Thames (23 016 898)

Statement Upheld Homelessness 10-Aug-2025

Summary: We have found fault with the Council for failing to secure interim accommodation for Mr X when it had reason to believe he was homeless with a dependent child. The Council has agreed to take action to remedy Mr X’s injustice.

London Borough of Richmond upon Thames (25 007 806)

Statement Upheld Council tax 09-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax reductions and single person’s discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Miss X. We consider this a suitable remedy.

London Borough of Richmond upon Thames (25 008 638)

Statement Upheld Private housing 25-Nov-2025

Summary: We have upheld Mr X’s complaint about the Council’s failure to proactively address his reports of disrepair in his private rented property between September 2024 and March 2025. The Council has agreed to take appropriate steps to remedy the uncertainty caused.

London Borough of Richmond upon Thames (25 002 750)

Statement Upheld Special educational needs 22-Jan-2026

Summary: Ms F complained the Council failed to provide special educational and alternative provision to her son. The Council has accepted there was fault and has apologised. It has agreed to make a symbolic payment to Ms F to remedy uncertainty and distress caused.

London Borough of Richmond upon Thames (25 013 831)

Statement Upheld Special educational needs 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to provide her daughter’s speech and language therapy and occupational therapy because the Council has already provided a suitable remedy for the issue. If Mrs X disagreed with the Council’s decision to remove these therapies from her daughter’s Education, Health and Care Plan it would have been reasonable for her to appeal. The remaining issues Mrs X raises are peripheral to these main points and it is unlikely investigation would achieve anything more for her.

London Borough of Richmond upon Thames (25 007 078)

Statement Upheld Special educational needs 27-Feb-2026

Summary: There was fault by the Council. It has acknowledged that it did not consider whether Ms X’s son could access the provision he was entitled to under his Education Health and Care Plan. It also did not properly consider its duty to make alternative educational provision, when Ms X’s son could not return to school, and did not do enough to make sure that the school reimbursed the amount Ms X had paid for an online school as agreed. Ms X’s son missed out on education, and Ms X has not been reimbursed. The Council will apologise to Ms X and make the payments as agreed.

London Borough of Richmond upon Thames (24 015 136)

Statement Upheld Charging 29-Mar-2026

Summary: Mr Y complained that the London Borough of Richmond upon Thames and NHS South West London Integrated Care Board did not pay the rent for his daughter’s specialist accommodation, despite it being part of her section 117 aftercare needs. We found fault with the Council. It managed the process of identifying and securing Miss X’s accommodation and should have included rent, and associated costs, in its costings and should have paid them from the outset. It should not have made the person liable for the rent and expected them to apply for benefits to fund it. This fault caused Mr Y avoidable stress and inconvenience. We have not found fault with the ICB as it did not make the decisions we found fault with.