There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Richmond upon Thames (23 015 533)
Statement Upheld Private housing 08-Apr-2024
Summary: We will not investigate this complaint about the delay and poor customer service the complainant received from an agency acting on the Council’s behalf. We consider the Council’s apology and actions to ensure the agency recognises and addresses customer services issues is an acceptable remedy to his complaint. We consider that further investigation will not lead to a different outcome.
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London Borough of Richmond upon Thames (24 008 550)
Statement Upheld Special educational needs 10-Feb-2025
Summary: Mrs Y complains that fault by the Council meant her daughter, D, missed out on important special educational provision and therapy. The Council upheld the complaint and provided a substantial financial remedy at the top end of the scale we recommend. In our view, Mrs Y has received an appropriate remedy for the injustice caused by fault, and we do not recommend anything further.
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London Borough of Richmond upon Thames (24 017 040)
Statement Upheld Assessment and care plan 25-Mar-2025
Summary: We will not investigate this complaint about inappropriate communication with family about adult social care provision to a relative. The Council has apologised and explained the actions taken to prevent recurrence. It is unlikely we would add to that or achieve anything further. There is not a significant unremedied injustice to justify an Ombudsman investigation.