Service improvements

London Borough of Redbridge

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Redbridge (22 017 113)

    Category: Other Categories Date: 20-Sep-2023

    Summary

    Ms B says a local Councillor breached the Member’s code of conduct and the Council failed to properly investigate that. There is no evidence of a breach of the code of conduct and the Council dealt with the matter properly. However, it should have explained its decision there was no evidence of a breach of the code of conduct to pursue in more detail. An apology and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will remind the monitoring officer of the need to ensure they explain the reasons for decisions, addressing the areas raised as alleged breaches of the code of conduct, when telling those who have complained about the outcome of the consideration of a code of conduct complaint.

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