Service improvements

London Borough of Redbridge

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Redbridge as a CSV file.

  • London Borough of Redbridge (23 014 207)

    Category: Transport and highways Date: 04-Apr-2024

    Summary

    Mr and Mrs X complain the Council did not deal with a footway crossing application properly. The Council fettered its discretion and did not consider the individual circumstances of the application. Mr and Mrs X remains uncertain whether their application would be successful. The Council should reconsider Mr and Mrs X’s footway crossing appeal on its individual merits, review its policy and provide guidance to staff.

    Service improvements

    Review its policy on footway crossings to make clear that all applications will be considered on their merits and the Council may disapply any of the requirements where there are good reasons for it to do so.Provide guidance to staff that reasoning for decisions about applications must be recorded and decision outcome letters must make this reasoning clear to applicants.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings