Service improvements

London Borough of Redbridge

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Redbridge as a CSV file.

  • London Borough of Redbridge (23 009 398)

    Category: Environment and regulation Date: 05-Aug-2024

    Summary

    Mrs B complained about the Council’s failure to act on noise nuisance and antisocial behaviour from her neighbour and complains the Council treated her differently to her neighbour and failed to consider her complaint properly. The Council did not follow its noise procedure on the first complaint from Mrs B and failed to respond to her request for noise recording equipment. There is no evidence the Council treated Mrs B differently. The Council failed to tell Mrs B about the ASB review process and delayed responding to her complaint. An apology, payment to Mrs B, discussion with Mrs B about whether she can use the ASB review process and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will send a reminder to officers dealing with antisocial behaviour and noise to remind them: a)of the need to follow the Council’s noise procedure when deciding whether to visit the person that has complained; and b)about the need to notify those who have complained about the ASB review process where more than three complaints of antisocial behaviour have been received within six months;The Council will send a reminder to officers dealing with complaints of the need to ensure complaint responses cover all the issues raised by the person that has complained.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings