Service improvements

London Borough of Redbridge

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Redbridge as a CSV file.

  • London Borough of Redbridge (23 005 902)

    Category: Education Date: 20-Feb-2024

    Summary

    Mr and Mrs X complained the Council had failed to ensure their son received the provision outlined in his Education, Health and Care plan. The Council is at fault. It did not ensure the provision was in place after introducing a new plan. The Council will apologise, pay for the loss of provision and carry out a review of Education, Health and Care provision.

    Service improvements

    The Council will review its policy for checking EHC plan provision. It should ensure it has systems in place to check the provision when a new or substantially changed plan is issued, when there is a new placement, and when concerns are raised.The Council will share any new policy issued with staff in the education department.

  • London Borough of Redbridge (23 003 608)

    Category: Education Date: 05-Sep-2023

    Summary

    The Council accepted fault for its delay issuing an amended Education Health and Care plan following an annual review in June 2021. As a result, Child B missed three terms of Speech and Language Therapy. The Council has agreed to arrange extra provision to make up for this missed time, pay Child B £1,500, and act to improve its services.

    Service improvements

    The Council has agreed to remind staff with responsibility for responding to complaints to refer to the Ombudsman’s Guidance on Remedies to identify a suitable remedy for injustice caused by fault.

  • London Borough of Redbridge (23 003 560)

    Category: Education Date: 11-Sep-2023

    Summary

    Mr X complained that the Council’s school admissions appeal panel did not properly consider his appeal for a place for his child at his preferred secondary school. We found no fault by the appeal panel. However, we found the Council was at fault in that its website did not clearly explain the boundary of the school’s catchment area. This did not cause Mr X an injustice, but the Council has agreed to make the information on its website clearer for the benefit of future applicants.

    Service improvements

    The Council has agreed that it will amend the information on its website to make it clearer that, where an applicant lives along the line of the catchment boundary, properties on one side of the road fall within the catchment area of one school and those on the other side are in the catchment area of another school.

  • London Borough of Redbridge (22 000 294)

    Category: Education Date: 26-Oct-2023

    Summary

    Miss X complained the Council failed to ensure her daughter, C, received some of the provision set out in her Education, Health, and Care Plan. Miss X also said the Council failed to adhere to statutory time-limits when completing C’s annual review and failed to properly handle her complaint. The Council was at fault for failing to provide some of C’s provision and for failing to adhere to the statutory time limits. It was also at fault for failing to adhere to its complaints procedure and for failing to explain Miss X’s right to challenge its decision on personal budgets. This caused Miss X uncertainty, frustration, and put her to the time and trouble of complaining. The Council has agreed to remedy the injustice caused to Miss X.

    Service improvements

    The Council will remind staff dealing with complaints to adhere to the Council's complaints policy.

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