Service improvements

London Borough of Redbridge

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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  • London Borough of Redbridge (21 001 348)

    Category: Housing Date: 21-Apr-2022

    Summary

    Mr X complained the Council failed to take action to help prevent his threatened homelessness, caused him to incur unnecessary court costs and did not make the advance rent and deposit payment for his new property as it had agreed to do. We have found fault by the Council causing injustice. The Council has agreed to remedy this by apologising to Mr X, making payments to reimburse him for the court costs, and the advance rent and deposit payment he was required to make, and reflect his distress and worry. It has also agreed to make service improvements.

    Service improvements

    the Council has agreed to: review its procedures and guidance to officers about providing information to applicants about its rent incentive scheme.issue a briefing note to remind officers of these procedures and guidance and advise them about any changes made.c) issue a briefing note to remind officers of the provisions of 6.35 of the Code and the procedure for applicants served with section 21 notices

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