London Borough of Redbridge (25 010 383)

Category: Education Date: 20-May-2026

Summary

There was fault by the Council and the Independent Education Appeal Panel when it heard Miss X’s appeal against the Council’s decision not to offer her child a place at her preferred school. The Panel followed the wrong process and applied the wrong test when it decided the appeal. It is unlikely that had the Panel conducted the appeal hearing properly it would have admitted Miss X’s child but its shortcomings have caused confusion. The Council has agreed to review its guidance to Appeal Panels and relevant staff, and apologise to Miss X.

Service improvements

London Borough of Redbridge (24 020 146)

Category: Adult care services Date: 28-Apr-2026

Summary

Mr X complained about the Council’s handling of his late father, Mr Y’s, care. We found fault because the Council failed to communicate in an accurate or timely manner. We have also found it failed to act and respond to complaints in a timely manner. This caused Mr X avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr X, make symbolic payments to him and review the failings in this case.

Service improvements