London Borough of Redbridge (25 002 357)

Statement Upheld Other 06-Mar-2026

Summary: There was delay by the Council in responding to changes to a shared lives care arrangement and a failure to consider Mr Y’s need to apply for housing benefit for over a year. As a result, Mr Y owes unpaid rent to Mr X, his shared lives carer. The Council has agreed to reimburse Mr X and make a symbolic payment for time, trouble and inconvenience caused.

London Borough of Redbridge (25 000 501)

Statement Upheld Special educational needs 23-Feb-2026

Summary: We found fault with the Council delaying for 18 months outside the statutory timescales in reviewing and making the decision to cease Ms X’s child’s Education, Health and Care Plan. We also found fault with the Council proposing to issue an Education, Health and Care Plan for Ms X’s child who was aged over 25 years when it completed the review. The Council’s fault caused uncertainty, distress, missed opportunity and Ms X to incur fees for professional opinion she did not need to obtain. The Council agreed to apologise to Ms X, reimburse Ms X for half the professional fees she incurred and pay her a symbolic payment for the injustice caused.

London Borough of Redbridge (25 004 323)

Statement Upheld Allocations 06-Feb-2026

Summary: The Council was at fault as it delayed carrying out an assessment on whether Temporary Accommodation was suitable. The Council also failed to consider the complainant’s medical evidence when it did carry out the review. Carrying out a new review of the suitability of the Temporary Accommodation and making a symbolic payment for the uncertainty Miss X has had over the last year remedies the injustice to Miss X.

London Borough of Redbridge (25 003 076)

Statement Upheld Homelessness 04-Feb-2026

Summary: The Council was at fault for the delay in carrying out homeless inquiries, providing suitable accommodation and accepting the housing duties after Ms X and her child Y reapproached it as homeless in March 2024. The Council was also at fault for the six-month delay in paying Ms X the £200 it offered her in its final complaint response. The Council has agreed to apologise and make a further payment to remedy the injustice caused.

London Borough of Redbridge (24 020 173)

Statement Upheld Special educational needs 26-Jan-2026

Summary: Ms F complained about the Council’s handling of her daughter’s (X) education and transport to school. She said she experienced distress and uncertainty, and X had a loss of education and special educational needs provision. We found fault by the Council for causing delays in arranging some key EHC plan provision and school transport for X. The Council will apologise and make payment to acknowledge the impact its faults caused them. It also agreed to carry out service improvements.

London Borough of Redbridge (24 018 741)

Statement Upheld Allocations 09-Jan-2026

Summary: The complaint is about the Council’s delay in moving Mr B and his family from unsuitable temporary accommodation. We find fault in the delay which was because of service failure. This meant the family lived (and continue to live) in unsuitable accommodation. The Council has agreed to our recommendations for actions to remedy the injustice.

London Borough of Redbridge (25 009 089)

Statement Upheld Charging 06-Jan-2026

Summary: We will not investigate this complaint about the Council’s contact with the complainant about his care and support and charges for care. The Council confirmed it would review the complainant’s care and support needs and complete a financial assessment when it responded to his complaint. Any injustice was remedied during the Council’s complaint investigation. We cannot add to the Council’s previous investigation.

London Borough of Redbridge (25 001 556)

Statement Upheld Parking and other penalties 05-Dec-2025

Summary: Mr X complained about the way the Council decided on his application for a dropped kerb and his review request. There was no fault in the process the Council followed to reach its decisions. The Council was at fault for delays in providing an outcome to Mr X’s review request, but it has already apologised for the injustice caused.

London Borough of Redbridge (25 001 399)

Statement Upheld Homelessness 27-Nov-2025

Summary: The Council failed to register Mrs X’s housing application accurately. However, this did not cause Mrs X an injustice as she did not miss out on a housing allocation as a result. There is no evidence of fault in how the Council assessed Mrs X’s medical priority.

London Borough of Redbridge (24 018 072)

Statement Upheld Parking and other penalties 26-Nov-2025

Summary: Mr X complained on behalf of Mr Y the Council used the wrong date for the start of the period to challenge a Penalty Charge Notice by making formal representations. Mr X says this meant the Council would not accept any representations made by Mr Y as it said he was too late. We have found fault in the Council’s actions for failing to allow Mr Y’s representations. The Council has agreed to apologise to Mr Y, allow him to make representations to appeal the Notice, repay him the £205 he paid and make service improvements.