London Borough of Redbridge (25 002 680)

Statement Upheld Other 04-Aug-2025

Summary: We have upheld Ms X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.

London Borough of Redbridge (25 003 363)

Statement Upheld Transport 08-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to carry out an assessment of transport needs before making a decision to withdraw transport. The Council has already offered a remedy in line with our guidance and our involvement would not add anything to this investigation.

London Borough of Redbridge (24 017 655)

Statement Upheld Homelessness 30-Oct-2025

Summary: Mr F complains about the Council’s handling of his homelessness. There was some delay and poor communication but the Council has already apologised for this which is an appropriate remedy for the injustice caused. I do not find fault in the rest of the complaint.

London Borough of Redbridge (25 001 556)

Statement Upheld Parking and other penalties 05-Dec-2025

Summary: Mr X complained about the way the Council decided on his application for a dropped kerb and his review request. There was no fault in the process the Council followed to reach its decisions. The Council was at fault for delays in providing an outcome to Mr X’s review request, but it has already apologised for the injustice caused.

London Borough of Redbridge (25 009 089)

Statement Upheld Charging 06-Jan-2026

Summary: We will not investigate this complaint about the Council’s contact with the complainant about his care and support and charges for care. The Council confirmed it would review the complainant’s care and support needs and complete a financial assessment when it responded to his complaint. Any injustice was remedied during the Council’s complaint investigation. We cannot add to the Council’s previous investigation.