London Borough of Redbridge (24 010 566)

Statement Upheld Other 19-Mar-2025

Summary: Mrs X complained about services provided to her son, Y, by the Council’s children’s services department. We found fault because the Council failed to consider the complaint under the children’s statutory complaints procedure. This caused Mrs X avoidable distress and frustration. To remedy the injustice caused, the Council has agreed to consider Mrs X’s concerns through the statutory procedure and apologise for failing to do this originally. It has also agreed to make a payment to her and issue guidance to staff.

London Borough of Redbridge (24 010 962)

Statement Upheld Looked after children 19-Mar-2025

Summary: Mrs X complained about how the Council refused services to her disabled son, Y. The Council was at fault for refusing to consider her complaint properly under the statutory children’s complaints procedure. This caused Mrs X frustration. It will now consider her complaint at stage two of the statutory children’s complaints procedure.

London Borough of Redbridge (24 004 690)

Statement Upheld Homelessness 18-Mar-2025

Summary: We have found fault with the Council for how it handled Miss X’s homelessness application. This delayed the process and left Miss X and her son without suitable accommodation. The Council has agreed to make a payment in recognition of the injustice caused to Miss X and her son and for the avoidable distress the fault caused.

London Borough of Redbridge (24 004 322)

Statement Upheld Homelessness 24-Feb-2025

Summary: Mrs D complained the Council placed her family in unsuitable temporary accommodation. We found fault causing distress and financial loss. The Council has agreed to make a payment to Mrs D to remedy this.

London Borough of Redbridge (24 003 489)

Statement Upheld Charging 17-Feb-2025

Summary: Mr Y complains the Council handled Mr X’s care poorly. He complains the Council did not confirm care home fees Mr X was liable for and delayed allocating him a social worker. We find the Council at fault which caused Mr X injustice. The Council has agreed to make a issue an amended invoice and take service improvement action.

London Borough of Redbridge (24 015 147)

Statement Upheld Allocations 12-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application. This is because some of the complaint is late and a further investigation by us is unlikely to add anything to that already carried out.

London Borough of Redbridge (24 009 410)

Statement Upheld Other 11-Feb-2025

Summary: Mrs X complained the Council refused to assess her son’s needs as a disabled child. There was fault in how the Council failed to investigate Mrs X’s complaint under the statutory children’s complaints procedure. This caused Mrs X avoidable frustration and inconvenience for which the Council agreed to apologise and make a payment to Mrs X to recognise that distress. It also agreed to start an investigation under stage two of the statutory procedure.

London Borough of Redbridge (24 004 711)

Statement Upheld Homelessness 04-Feb-2025

Summary: Mr X and Ms Y complain about the way the Council dealt with their mother, Mrs Z’s housing situation causing distress. We found fault by the Council as it kept Mrs Z in unsuitable temporary accommodation for longer than it should. The Council has agreed to apologise and make a payment to Mrs Z for the injustice caused so we are completing our investigation.

London Borough of Redbridge (24 008 057)

Statement Upheld School admissions 30-Jan-2025

Summary: Mrs X complained about the appeal panel’s decision to refuse her son a school place at his preferred secondary school. We find fault with how the panel considered Mrs X’s appeal. The Council has agreed to our recommendations to address the injustice caused by fault.

London Borough of Redbridge (24 008 099)

Statement Upheld Homelessness 15-Jan-2025

Summary: Miss X complains about the Council’s actions after following her homelessness. We have concluded our investigation having made a finding of fault. The Council placed Miss X in emergency accommodation that was not suitable for occupation at the time. I did not find fault with the Council’s initial response to Miss X’s homelessness, nor the Council’s actions in response to the protection of Miss X’s possessions. While we found fault, we did not consider there was scope for further personal remedy or service improvement recommendations; the Council had already offered a fair and proportionate remedy for the injustice caused and no further action is necessary.