Case Ref: 19 012 145 Category: Benefits and tax Sub Category: Other

• Remind officers to note information received regarding potential vulnerability on its system and ensure they consider vulnerability in accordance with its policy before taking any business rate recovery action

Case Ref: 19 008 559 Category: Housing Sub Category: Homelessness

• the Council will: issue a briefing note to officers who prepare Personalised Housing Plans (PHP) to draw their attention to the legal duty to consider the applicant’s support needs and record this information in the PHP
• review a sample of PHPs for applicants who are disabled to ensure officers assess and record information about any identified support needs;
• ensure a robust process is in place to update an applicant’s contact details promptly so notification letters are always sent to the correct address;
• remind case officers to make a note of discussions with applicants about the status of accommodation offered and the consequences for any housing duty owed.

Case Ref: 18 011 572 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind staff of the importance of carrying out a full assessment of housing needs when an applicant asks for homelessness assistance, including a personalised housing plan, and the importance of confirming decisions in writing at the earliest opportunity.