Service improvements

London Borough of Newham

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Newham as a CSV file.

  • London Borough of Newham (25 001 044)

    Category: Transport and highways Date: 28-Oct-2025

    Summary

    Mr X complains the Council did not properly deal with a Penalty Charge Notice (PCN) causing financial loss. The Council gave Mr X contradictory information and passed Mr X’s case to enforcement agents before a deadline to pay had expired. Mr X suffered financial loss. The Council will apologise, allow Mr X to pay the PCN at the original reduced rate, pay Mr X £200 for time and trouble, ensure he is not liable for any enforcement charges in relation to this PCN and train relevant staff.

    Service improvements

    Provide training to staff concerning when issues should be referred to the Traffic Enforcement Centre and when they should be dealt with by the Council’s complaints process.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings