Service improvements

London Borough of Newham

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Newham as a CSV file.

  • London Borough of Newham (22 006 290)

    Category: Environment and regulation Date: 06-Mar-2023

    Summary

    Mr X complained the Council has failed to properly investigate and take appropriate action against his reports of anti-social behaviour and noise from his neighbours. The Council is at fault. It has investigated Mr X’s complaints for nearly two years without clearly explaining its decision making and conclusions. It also wrongly refused Mr X’s request for the Community Trigger. The Council should apologise to Mr X and pay him £300 to recognise the distress, frustration, uncertainty and time and trouble caused to him. It should communicate to Mr X what, if any action it intends to take and reconsider his request for the Community Trigger.

    Service improvements

    The Council agreed to review its Anti-Social Behaviour policy around the Community Trigger to ensure its local threshold is in line with statutory guidance.

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