Service improvements

London Borough of Newham

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Newham as a CSV file.

  • London Borough of Newham (21 010 091)

    Category: Education Date: 21-Jan-2022

    Summary

    Mrs X complained that the Council failed to provide her son, D, with a suitable education for up to a year. We found the Council at fault in a number of areas and the Council agreed to recommendations to remedy the injustice the faults had caused. The Council failed to provide evidence of compliance with all our recommendations. This was concerning from a public interest point of view because our investigation raised concerns about the Council’s special educational needs department. We have made further recommendations, which the Council has agreed to.

    Service improvements

    The Council should demonstrate that it has provided training to relevant staff on the importance of progressing early assessments and Education, Health and care plans where needs may have been identified.

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