Service improvements

London Borough of Newham

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Newham as a CSV file.

  • London Borough of Newham (23 014 494)

    Category: Adult care services Date: 26-Mar-2024

    Summary

    Miss Y complains about the Council’s decision to refuse her application for a Blue Badge. She also complains about the process followed by the Council when responding to her concerns and the significant time and trouble caused by its delay. The Council has already apologised and offered a payment of £180 in recognition of Miss Y’s distress. The Council will increase this to £250 because of the significant delay and for the fault in the handling of the complaint. There is further fault causing injustice because the Council did not properly consider Miss Y’s application for a Blue Badge.

    Service improvements

    The Council will provide the Ombudsman with a copy of the Blue Badge policy which it is currently writing.The Council will provide evidence to the Ombudsman to show the information on its website accurately reflects the contents of the current Department for Transport guidance.The Council will deliver staff training or provide a briefing paper to officers responsible for making Blue Badge decisions. The officers should be reminded of the requirements in the current Department for Transport guidance, specifically around enduring disabilities, walking distances and the requirement to accept and consider medical evidence from specialists such as Physiotherapists.

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