London Borough of Newham (23 009 231)

Statement Upheld Allocations 02-Apr-2024

Summary: Ms B complained about how the Council dealt with her housing application and medical assessment. We found fault with the Council’s actions which caused injustice to Ms B. The Council will apologise to Ms B, make a payment to her, offer her a new medical assessment and remind housing staff of the importance of properly explaining decisions in letters.

London Borough of Newham (23 013 137)

Statement Upheld Allocations 22-Apr-2024

Summary: there was fault in the way the Council considered Miss X’s request for a review of the medical priority awarded to her Housing Register application and delay in making the review decision. This caused Miss X avoidable distress, uncertainty and frustration. The Council has agreed to provide a suitable remedy.

London Borough of Newham (23 017 502)

Statement Upheld Homelessness 23-Apr-2024

Summary: Ms F complained the Council failed to respond to her request for a review of its decision that she was not in priority need and failed to decide whether to offer interim accommodation pending the review decision. We found fault. The Council has agreed to apologise and make a payment to Ms F to remedy the injustice caused.

London Borough of Newham (23 008 207)

Statement Upheld Allocations 12-May-2024

Summary: Ms X complained about the Council’s handling of her housing application and that it had placed her in unsuitable temporary homeless accommodation. We found fault because the Council made administrative errors with her housing application and placed her into unsuitable accommodation. To remedy the injustice caused by this fault, the Council has agreed to apologise to Ms X and restate its previously suggested remedies. These include payments to Ms X and agreeing to source alternative temporary accommodation for Ms X and her children.

London Borough of Newham (23 005 821)

Statement Upheld Parking and other penalties 12-May-2024

Summary: Mr X complained the Council failed to make reasonable adjustments to help him challenge a penalty charge notice he received. We found there was fault causing injustice when the Council failed to engage with Mr X about his requests for reasonable adjustments. The Council agreed to cancel the penalty charge notice and pay Mr X a financial remedy.

London Borough of Newham (23 020 919)

Statement Upheld Council tax 14-May-2024

Summary: We will not investigate this complaint about the Council failing to address Mr X’s need for a virtual court hearing due to his disability. The Council has upheld Mr X’s complaint and withdrawn the court action. We could not add anything more by investigating.

London Borough of Newham (23 013 263)

Statement Upheld Homelessness 28-Jul-2024

Summary: Miss X complains about how the Council dealt with her and her partner’s homelessness application and about the Council placing them in unsuitable interim and temporary accommodation. The Council is at fault as it placed Miss X and Miss Y in unsuitable interim and temporary accommodation. The Council has agreed to remedy the injustice to Miss X and Miss Y by apologising and making symbolic payments to them.

London Borough of Newham (23 014 449)

Statement Upheld Private housing 14-Aug-2024

Summary: Ms X complained about the way the Council handled her request for housing assistance and how it responded to her concerns about the condition of her property. As a result, Ms X lived in a property with repair issues and this impacted her health. We have found the Council at fault for delays in assisting Ms X following her approach for homeless assistance but we have not found the Council at fault for not responding to her requests for help with disrepair. The Council agreed to apologise to Ms X and pay £200 to recognise the uncertainty caused.

London Borough of Newham (24 003 939)

Statement Upheld Allocations 14-Aug-2024

Summary: We will not investigate this complaint about a delay in uploading a housing register application. The Council has upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.

London Borough of Newham (23 013 809)

Statement Upheld Homelessness 21-Aug-2024

Summary: Miss X complains that the Council wrongly refused to provide assistance to her and her family when she requested help to flee domestic abuse. The Council is at fault as it failed to refer Miss X to its homelessness team for assistance and inappropriately questioned her about domestic abuse. These faults caused Miss X and her family to be at risk of harm for four nights longer than necessary and caused distress to her. The Council has agreed to remedy the injustice to Miss X by apologising to her and making symbolic payments to her and other members of her family who were affected.