London Borough of Newham (23 020 919)

Statement Upheld Council tax 14-May-2024

Summary: We will not investigate this complaint about the Council failing to address Mr X’s need for a virtual court hearing due to his disability. The Council has upheld Mr X’s complaint and withdrawn the court action. We could not add anything more by investigating.

London Borough of Newham (24 003 939)

Statement Upheld Allocations 14-Aug-2024

Summary: We will not investigate this complaint about a delay in uploading a housing register application. The Council has upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.

London Borough of Newham (24 001 312)

Statement Upheld Allocations 03-Oct-2024

Summary: Miss X complained the Council failed to rehouse her to a larger property on medical grounds and failed to properly respond to her complaint. The Council was not at fault when it decided Miss X did not have a medical need for an extra bedroom. It accepted it was at fault for placing Miss X on a shortlist for an unsuitable property and for a delay in responding to her complaint. It apologised and offered to make a payment to Miss X. We consider this a suitable remedy.

London Borough of Newham (24 006 066)

Statement Upheld Other 03-Oct-2024

Summary: We will not investigate this complaint about delays in responding to the elderly alarm service. We could not add to the Council’s investigation or reach a worthwhile outcome. We are satisfied with the actions the Council took to acknowledge the distress caused by failures in its complaint handling.

London Borough of Newham (23 020 004)

Statement Upheld Other 20-Oct-2024

Summary: Ms X complained the Council failed to provide an appropriate remedy for the injustice caused to her and her son, Y, after it upheld her complaint that it had not properly assessed Y’s needs and had delayed responding to her complaint. The remedy the Council proposed for the upheld complaint was appropriate.

London Borough of Newham (24 008 299)

Statement Upheld Council tax 30-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. This is because an investigation would not lead to any further outcomes. In addition, the likely fault has not caused any significant injustice.

London Borough of Newham (23 012 656)

Statement Upheld Homelessness 09-Dec-2024

Summary: Ms X complains about the way the Council dealt with her housing benefit application, a homelessness application, served a hazard awareness notice on her landlord and responded to her complaints causing distress. We have found no evidence of fault in the way the Council issued a hazard awareness notice on Ms X’s landlord. The Council has accepted it was at fault in responding to Ms X’s complaints about its actions. It has already apologised and offered a payment to acknowledge the time and trouble caused. We have ended our investigation into Ms X’s complaints about her housing benefit application and homelessness application as Ms X has rights of appeal about the decisions made. So we have completed our investigation.

London Borough of Newham (24 014 721)

Statement Upheld Parking and other penalties 18-Dec-2024

Summary: We will not investigate Miss X’s complaint that the Council wrongly issued her several penalty charge notices. This is because the Council has cancelled the PCNs and taken steps to ensure it does not issue her anymore. This provides a suitable remedy for the complaint and it is unlikely further investigation would achieve anything more.

London Borough of Newham (24 011 954)

Statement Upheld Homelessness 20-Jan-2025

Summary: We will not investigate this complaint about the Council delaying making a payment. The Council has now made the payment. We cannot usefully achieve more.

London Borough of Newham (24 018 443)

Statement Upheld Parking and other penalties 07-Mar-2025

Summary: We will not investigate Mr X’s complaint that the Council increased the amount of a penalty charge after he had paid it. This is because the Council has acknowledged its error and apologised to Mr X and it is unlikely we would recommend any further remedy.