Review Ms X’s case to see why the data was cleansed on the first penalty charge notice while data was retained on the second penalty charge notice when both offences happened at a similar time. This is to confirm whether the data cleanse was a one off or if there is some error in the Council’s system. Provide the Ombudsman with a short-written summary of the outcome of the review.By training or other means remind staff of the importance of keeping a paper trail and retaining copies of all statutory documents the Council issues to motorists in relation to road traffic offences. This is to ensure the Council can evidence it follows the proper legal process for enforcement of penalty charge notices.Remind relevant staff of the importance of providing clear and accurate information to motorists about the penalty charge notices the Council records against them.